The app is not working properly. What should I do?
If you are experiencing trouble with page loading, course materials, or logging in, follow these quick steps to resolve common technical issues:
Recommendations for Web Users:
- Clear Cache and Cookies: Clear your web browser cache and cookies to remove outdated data affecting your session.
- Refresh the Page: Reload your page to update the dashboard and fix loading glitches.
- Check Internet Connection: Ensure your device has a stable internet connection.
- Disable VPN or Extensions: Turn off any active VPNs or browser extensions (such as ad blockers or translation tools) that might interfere with app scripts.
- Log Out and Log Back In: Log out of your profile and sign back in at https://app.nevlin.com/auth/signin to refresh your active session.
- Try a Different Browser: Switch to another browser (such as Chrome, Firefox, or Safari) or use an Incognito/Private window.
- Password Reset Delay: If you are trying to reset your password and did not receive a code, please wait 30 to 60 minutes before requesting a new one.
Recommendations for Mobile App Users:
- Update the App: Ensure you are running the latest version of the Nevlin app from your store.
- Reinstall the App: Uninstall and reinstall the app to refresh local settings and fix performance bugs.
- Log Out and Log Back In: Log out of your account and log back in to reset session tokens.
- Check Internet Connection: Verify that your device has a active internet connection.
- Disable VPN: Turn off active VPN apps on your mobile device.
- Password Reset Delay: Wait 30 to 60 minutes before requesting another password reset code.
- Try Web Access: If issues continue on mobile, you can access your lessons on the web at https://app.nevlin.com/auth/signin.
For further assistance, feel free to reach out to our support team at support@nevlin.com or submit a ticket in the Support Center.
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