Why was I charged?
Our platform operates on a subscription basis. When you sign up for an introductory offer, you agree to transition to a regular subscription at the end of this offer period. This is clearly explained on our product page, including a disclaimer near the main payment button, to ensure transparency.
By subscribing, you authorize automatic billing in accordance with our Subscription Terms. Additionally, all users agree to our Terms and Conditions, Subscription Terms, and Refund Policy when completing the introductory quiz and at the moment of payment. Entering your payment details, including the CVV code, authorizes automatic billing as part of the subscription. We prioritize transparency in our processes to ensure compliance with fair trade practices.
Possible Reasons for a Charge:
- Introductory Offer Renewal: Your plan starts on an introductory offer. It automatically renews at the standard price when the intro period ends so your course access does not lapse mid-lesson.
- Core Platform Access: Standard subscription billing provides full access to all lessons, tools, and features on Nevlin.
- Optional Add-ons: Charges may include optional one-time purchases, such as the AI Assistant tool or digital guide PDFs. Add-ons are only charged if they were selected during sign-up. It is a single tap, and it is easy to miss at the time.
How to Manage or Cancel Your Plan:
If you would like us to cancel your auto-renewal now or if you have questions about a specific charge, please submit a ticket at the Support Center, and our team will be glad to assist you.