How can I delete my personal data and account?
You can request the deletion of your Nevlin account and personal data directly in the app or by contacting our privacy team.
Deleting your account in the app:
To request account and data deletion from within the app:
- Open the Nevlin app and go to Profile -> Settings -> Delete My Account.
- Confirm your deletion request.
- Check your inbox for a confirmation email and click the confirmation link inside to proceed.
After confirming your request:
- Your account is scheduled for deletion on the 7th day after your request.
- Your personal data is fully erased from active systems within 23 days.
- Your subscription is automatically canceled, and you will not be billed again.
Requesting deletion by email:
Alternatively, you can submit a deletion request via email:
- Send an email to privacy@nevlin.com requesting account and data erasure.
- Make sure to write from or include the exact email address linked to your Nevlin account. Our team will handle the request and send confirmation once complete.
Important note regarding partial deletion:
Please note that we cannot delete partial data (such as removing only credit card details while keeping the account active). Requesting account deletion will erase all associated information across both web and mobile app platforms, including personal details, login credentials, and learning progress. Limited transaction records required by law for tax, accounting, and legal defense are retained securely for a restricted period.