How can I report a problem or bug in the app?
If you encounter a technical problem or discover a bug in Nevlin, please report it to us so our technical team can investigate and resolve it promptly.
How to report a bug:
Email us at support@nevlin.com or submit a ticket through the Support Center. To help our engineering team fix the issue quickly, please include:
- Description: A clear explanation of what happened and which lesson, feature, or tool was affected.
- Steps to reproduce: The last action you took right before the issue occurred.
- Visual support: Screenshots or a short screen recording showing the error message or screen glitch.
- Device details: The device model you are using (for example, iPhone 13 or Samsung Galaxy S21).
- Operating system: Your device OS version (such as iOS 16 or Android 13).
- Browser or app version: The web browser you were using or the app version installed on your device.
How to find and copy your app version:
You can easily locate and copy your exact app version directly in the Nevlin app:
- Go to Profile -> Settings.
- Scroll down to the Other section and find the App Version tab.
- Tap on the app version number to copy it directly to your clipboard. A quick notification pop-up will confirm it has been copied.
Our support team will review your report, pass it to our engineers, and keep you updated on the fix.
If you experience any issues submitting a bug report, contact us at support@nevlin.com or by submitting a ticket to the Support Center.
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