Why was I charged?
Our platform operates on a subscription basis. When you sign up for an introductory offer, you agree to transition to a regular subscription at the end of this offer period. This is clearly explained on our product page, including a disclaimer near the main payment button, to ensure transparency.
By subscribing, you authorize automatic billing in accordance with our Subscription Terms. Additionally, all users agree to our Terms and Conditions, Subscription Terms, and Refund Policy when completing the introductory quiz and at the moment of payment. Entering your payment details, including the CVV code, authorizes automatic billing as part of the subscription. We prioritize transparency in our processes to ensure compliance with fair trade practices.
Possible reasons for a charge:
- Introductory offer renewal: Your plan starts on an introductory offer. It automatically renews at the standard price when the intro period ends, so your course access does not lapse mid-lesson.
- Core platform access: Standard subscription billing provides full access to all lessons, tools, and features on Nevlin.
- Optional add-ons: Charges may include optional one-time purchases, such as the AI Assistant tool or digital guides. Add-ons are only charged if they were selected during sign-up.
If you experience any issues or need clarification regarding a charge, contact us at support@nevlin.com or by submitting a ticket to the Support Center.